Policies

CNC Website Privacy Policy

The contents of the CNC website constitutes copyrighted intellectual property of the Cloud Nine College and may not be copied, borrowed, or otherwise used in any way without express written consent.

Visitors to the CNC website consent to the collection of any and all data by CNC to use as it sees fit for analysis, communication, and improvement of the site.

Implementation Date: March 1st 2015 Date of last Revision: February 1th 2016

Position Responsible:  Operational Director

If a student decides to withdraw from a program, he/she must provide a dated, written, notice of withdrawal to the Operational Director.  Refunds are calculated according to CLOUD NINE COLLEGE’s Refund Policy and the date on which the written notice of withdrawal is received will be used to determine any refund owing. 

An international student whose application for a study permit has been denied is entitled to a refund under PTIB Bylaws 38.3, if a copy of the denial letter is provided to CLOUD NINE COLLEGE prior to the start date.  

Policy:

The Registration Fee is non-refundable.

If the institution receives tuition from the student, or a person/ company on behalf of the student, the institution will refund the student, or the person/ company who paid on behalf of the student, the tuition that was paid in relation to the program in which the student is enrolled if:

the institution receives a notice of withdrawal from the student no later than seven (7) days after the effective contract date and before the contract start date;

the student, or the student’s parent or legal guardian, signs the student enrolment contract seven (7) days or less before the contract start date and the institution receives a notice of withdrawal from the student between the date the student, or the student’s parent or legal guardian, signed the student enrolment contract and the contract start date; or

the student does not attend a work experience component and the institution does not provide all of the hours of instruction of the work experience component within 30 days of the contract end date.

The institution will refund the tuition for the program and all related fees paid by the student or a person/ company on behalf of the student enrolled in the program if the student is enrolled in the program without having met the admission requirements and did not misrepresent his or her knowledge or skills when applying for admission.

If a student does not attend any of the first 30% of the hours of instruction to be provided during the contract term, the institution may retain up to 50% of the tuition paid under the student enrolment contract unless the program is provided solely through distance education.

Unless the program is provided solely through distance education, if the institution receives a written notice of withdrawal in English from a student:

more than seven (7) days after the effective contract date and

at least 30 days before the contract start date, the institution may retain up to 10% of the tuition due under the student enrolment contract, to a maximum of $1,000.

less than 30 days before the contract start date, the institution may retain up to 20% of the tuition due under the student enrolment contract, to a maximum of $1,300.

after the contract start date

but before 11% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 30% of the tuition due under the student enrolment contract.

and after 11% but before 30% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 50% of the tuition due under the student enrolment contract.

Unless the program is provided solely through distance education, if the institution provides a written notice of dismissal in English to a student and the date the institution delivers the notice to the student is:

before 11% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 30% of the tuition due under the student enrolment contract.

after 11% but before 30% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 50% of the tuition due under the student enrolment contract.

The institution will refund fees charged for course materials paid for but not received if the student provides a notice of withdrawal to the institution or the institution provides a notice of dismissal to the student.

Refunds required under this policy will be paid to the student, or a person/ company who paid the tuition or fees on behalf of the student, within 30 days:

of the date the institution receives a student’s notice of withdrawal,

of the date the institution provides a notice of dismissal to the student,

of the date that the registrar provides notice to the institution that the institution is not complying with section 2(c) or 3 of this policy, or

after the first 30% of the hours of instruction if section 4 of this policy applies.

If an international student delivers a copy of a refusal of a study permit to the institution, sections 2(a), 2(b), 5, 7, and 8 of this policy apply as if the copy of the refusal were a notice of withdrawal, unless:

the international student requests an additional letter of acceptance for the same program that was the subject of the refusal of a study permit, or the program is provided solely through distance education.

the program is provided solely through distance education.

A bank transaction fee of $45 will be deducted from all refunds sent by International Wire Transfer

Procedure:

Students will inform the Operational Manager at CLOUD NINE COLLEGE through email, a letter or by filling out the CLOUD NINE COLLEGE Refund Request form of their intent to cease studying at CLOUD NINE COLLEGE.   The date the written notice is received will act as the end date.  

The stated policies above will apply to any students and the Operational Manager will reply to the written notice within 1 school day of receiving notice informing the student and their agent, when an agency has been used, of the next steps.  

The Operational Manager will then contact the Academic Director to perform an internal review of any academic issues to see if an alternative to withdrawal can fix the problem.   The Academic Director will propose a solution but if no solution is available to the withdrawal the Academic Director will suggest issuing the refund consistent with the Refund and Withdrawal policies. 

The Operational Manager will issue a refund within 30 days of receiving the written notice.   All refunds are reimbursed in the same payment manner (cash, credit card, cheque, wire transfer) in which they were received at CLOUD NINE COLLEGE using the policies above as a guideline.  

Implementation Date: March 1st 2015Date of last Revision: February 1st 2016

Position Responsible:  Teachers/Academic Director/Operational Director

All complaints will be dealt with at the lowest possible level and will be resolved with reference to written CLOUD NINE COLLEGE policies, academic regulations, student agreements, or host family rules. CLOUD NINE COLLEGE provides an opportunity for students to resolve disputes of a serious nature and grade appeals in a fair, reasonable and equitable manner.   The policy applies to all CLOUD NINE COLLEGE students who are currently enrolled or were enrolled 6 months prior to the submission of their concern to the Academic Director. 

Academic matters should first be brought to the appropriate teacher.  If the teacher cannot resolve the matter, it should be brought to the Academic Director.  The Academic Director will

(a)       discuss the matter with the student’s teacher, and

(b)       determine a corrective course of action.

If the teacher is to be involved in the remedy, the Academic Director will offer the teacher whatever support is possible.

Procedure for Grade Appeal:

  1. If a student is dissatisfied with a grade received and can provide evidence that a higher grade is warranted he/she should discuss with his/her instructor. The instructor will reconsider the grade and, if warranted, assign a different grade.
  2. If the student is not satisfied with the outcome of his/her appeal to the instructor, he/she should submit a written appeal to the Academic Director.
  3. The Academic Director will obtain a copy of the assignment/test in question from the instructor and will have another instructor re-assess the test.
  4. If the student achieves a higher grade on re-assessment, the higher grade will be assigned to the student. If the student achieves a lower grade on re-assessment, the original grade will be retained.
  5. The grade will be considered final and cannot be appealed.
  6. The decisions on the grade appeal will be provided to students within 30 school days of CLOUD NINE COLLEGE Vancouver’s receipt of the written appeal.

 

Non-academic matters should first be brought to the reception desk.  If the person at the reception desk cannot resolve the matter, you should ask to speak to the Operations Manager.

Procedure for Student Disputes: 

  1. When a concern arises, the student should first attempt to address the concern with the individual most directly involved. If the student is not satisfied with the outcome at this level, the student should put his/her concern in writing and deliver it to the Operations Manager.
  2. The Operations Manager will arrange to meet with the student to discuss the concern and desired resolution as soon as possible but within five school days of receiving the student’s written concern.
  3. Following the meeting with the student, the Operations Manager will conduct whatever enquiries and/or investigations are necessary and appropriate to determine whether the student’s concerns are substantiated in whole or in part. Those enquiries may involve further discussion(s) with the student either individually or with appropriate CLOUD NINE COLLEGE Vancouver personnel. All communications must be in writing.
  4. The necessary enquiries and/or investigations shall be completed and a response provided in writing to all involved as soon as possible but no later than 10 school days following the receipt of the student’s written concerns.
    1. If it is determined that the student’s concerns are not substantiated, the Institution will provide a written explanation of the decision and deny the complaint; or
    2. If it is determined that the student’s concerns are substantiated in whole or in part, the Institution will propose a resolution.

The response must specify that the student will have five school days to appeal the decision.  A copy of the decision and all supporting materials shall be given to the student, a copy will be placed in the Institution’s Student Conduct File, and the original will be placed in the student file.

  1. If the student is not satisfied with the determination of the Operations Manager, the student must advise the Operations Manager as soon as possible but within five school days of being informed of the determination. The Operations Manager will immediately refer the matter to the President and CEO of the Institution.
  2. The President and CEO will review the matter and if necessary, may meet with the student as soon as possible but within five school days of receipt of the student’s appeal.
  3. The original decision will either be confirmed or varied by the President and CEO in writing within five school days after receipt of the student’s appeal or, if a meeting with the student occurred, within five days of that meeting. At this point the Institution’s dispute resolution process will be considered exhausted.

 

If a complaint is not resolved to the complainant’s satisfaction, the Operations Manager will call a meeting of the CLOUD NINE COLLEGE Quality of Work Committee, which serves as CLOUD NINE COLLEGE’s Appeals Committee.  The Quality of Work Committee will report its decision within 10 working days.  The Committee’s decision is CLOUD NINE COLLEGE’s final position.

If the student is dissatisfied with the result and feels that he or she has been misled by the Institution, he or she may file a complaint with the Private Career Training Institutions Agency (PCTIA).

All student dispute resolution and grade appeals will be conducted in a timely, private, and sensitive manner.

  Student Withdrawal Policy and Procedure
Implementation Date: March 1st 2015 Date of last Revision: November 10 2017
Position Responsible: Operations Manager/ Registrar

Policy: If a student decides to withdraw from a program, he/she must provide a dated, written, notice of withdrawal to the Operations Manager/ Registrar. Refunds are calculated according to CLOUD NINE COLLEGE Vancouver’s Refund Policy and the date on which the written notice of withdrawal is received will be used to determine any refund owing. An international student whose application for a study permit has been denied is entitled to a refund under PTR S.36(1), if a copy of the denial letter is provided to CLOUD NINE COLLEGE.

Procedure: Students will inform the Operations Manager/ Registrar at CLOUD NINE COLLEGE Vancouver through email, a letter or by filling out the CLOUD NINE COLLEGE Withdrawal Form of their intent to cease studying at CLOUD NINE COLLEGE. The date the written notice is received will act as the end date. The stated policies in the Tuition and Fee Refund Policy will apply to any students and the Operations Manager/ Registrar will reply to the written notice within 1 school day of receiving notice informing the student and their agent, when an agency has been used, of the next steps. The Operations Manager/ Registrar will then contact the Academic Director to perform an internal review of any academic issues to see if an alternative to withdrawal can fix the problem. The Academic Director will propose a solution but if no solution is available to the withdrawal the Academic Director will suggest issuing the refund consistent with the Refund and Withdrawal policies. The Operations Manager/ Registrar will issue a refund within 30 days of receiving the written notice. All refunds are reimbursed in the same payment manner (cash, credit card, cheque, wire transfer) in which they were received at CLOUD NINE COLLEGE using the policies above as a guideline.

Dismissal Policy
Implementation Date: March 1st, 2015 Date of Last Revision: November 10, 2017
Position Responsible: Operations Manager/ Registrar & Academic Director

Policy:

Students are expected to meet and adhere to the Code of Conduct set out in this policy while completing a program of study at CLOUD NINE COLLEGE Vancouver. If necessary, students should request clarification from the Operations Manager/ Registrar or Academic Director. “Student” means a person who is presently enrolled at CLOUD NINE COLLEGE Vancouver.
Code of Conduct
While on CLOUD NINE COLLEGE Vancouver premises or in the course of activities or events hosted by CLOUD NINE COLLEGE Vancouver, students:
must comply with all applicable CLOUD NINE COLLEGE Vancouver policies, including the Attendance Policy;
must treat all students and staff with respect and must not engage in physically aggressive, threatening, harassing, discriminatory or otherwise offensive behaviour;
must not steal, misuse, destroy or deface CLOUD NINE COLLEGE Vancouver property;
must not consume, possess or distribute alcohol or controlled or restricted substances; and
must not contravene any provision of the Canadian Criminal Code or any other federal, provincial, or municipal statute or regulation.
The above list sets out examples of prohibited conduct. It is intended to help students understand the type of conduct that will be subject to discipline and is not exhaustive.
If students are on their own for the first time and tempted to do things that they normally would not do in their own country (for example: gamble, drink excessively, skip school, talk back to their teachers, go to bed very late, not go home until the very early hours of the morning, and the like), CLOUD NINE COLLEGE Vancouver’s advice is simply DON’T. Excessive behaviour is a serious matter. If CLOUD NINE COLLEGE or a student’s host family becomes aware of such excessive behaviours students will receive a written warning of misconduct and may be placed on probation, suspended, or permanently dismissed from CLOUD NINE COLLEGE.
CLOUD NINE COLLEGE has “zero tolerance” for verbal or physical aggressive or abusive behaviour. CLOUD NINE COLLEGE is a learning community based on respect, courtesy, and hospitality. If someone cannot do what students want or holds a view that is different, students must show respect, listen to what others have to say, and try to understand. Force is never a correct option. If a teacher or member of the CLOUD NINE COLLEGE staff tells a student that their words or actions are aggressive, consider it to be an oral warning.
8
POLICIES AND PROCEDURES FOR STUDENTS AND PROSPECTIVE STUDENTS, CLOUD NINE COLLEGE VANCOUVER 2018
Notice of Misconduct
Students will receive an oral warning if they do not follow school rules or are in danger of losing their Good Standing. An oral warning is a sign that a student is ‘slipping’ and must improve their performance or behavior. Teachers will record the misconduct in the Misconduct Log in the teacher’s room and inform the Academic Director of the situation.
Students will receive a written warning and may be placed on probation or suspended for a specified period for a second violation of a rule that they have been warned about before or if for some reason they are no longer in Good Standing. Decisions concerning academic probation and suspension (including the length of suspension) rest with the Academic Director and/or the Registrar. If a student is suspended, missed classes count as absences.
Probation, Suspension, and Dismissal
Students can be placed on probation if
(a)their attendance drops below 75%,
(b)they have received more than three “English Only” violations in one semester,
(c)they have been academically dishonest [see Academic Policies]
(d)they are a legal minor and disregard their guardian’s regulations, or
(e)they act aggressively (either verbally or physically) towards another CLOUD NINE COLLEGE student, teacher, or staff member.
Students can be suspended or dismissed permanently from CLOUD NINE COLLEGE without prior warning, credit for missed classes, and tuition refund according to refund policy if
(a)students act with violence towards another CLOUD NINE COLLEGE student, teacher, or staff member,
(b)students use or distribute controlled substances to others on the school premises,
(c)students repeat any action for which they have been placed on academic probation, or
(d)students are a legal minor and disregard a guardian’s regulations or are known to have used alcohol or a controlled substance.
If a student is suspended or dismissed permanently from CLOUD NINE COLLEGE,
(a)they are not allowed to participate in CLOUD NINE COLLEGE social activities.
In the event of any infraction involving written notice, probation, suspension, or permanent dismissal, the Registrar and/or Academic Director may send reports to others as may be appropriate to the situation:
(a)If a student is a minor, their parents and homestay guardian will also be notified either by telephone, email, or conventional mail,
(b)If a student’s tuition is being paid by a sponsor, CLOUD NINE COLLEGE will notify the sponsor,
(c)If a student has come to CLOUD NINE COLLEGE through an agent, CLOUD NINE COLLEGE will notify the agent if the registrar and/or the Director of Studies deem it appropriate, or
(d)If a student is in Canada on a visitor or study visa, CLOUD NINE COLLEGE will notify the appropriate governmental authorities (e.g. the student’s embassy, the office of Citizenship Immigration Canada (CIC), etc.)
Students who violate the Code of Conduct will be subject to the procedures and discipline outlined below, which may include immediate dismissal from the institution.
Procedure:
1)All concerns relating to student misconduct shall be directed to the Academic Director. Concerns may be brought by staff, students or the public.
2)The Academic Director will arrange to meet with the student to discuss the concern(s) within 5 school days of receiving the complaint. If the alleged conduct is of such a serious nature that an immediate dismissal may be warranted, the Academic Director will meet with the student as soon as is reasonably possible.
3)Following the meeting with the student, the Academic Director will conduct whatever further inquiry or investigation is necessary to determine whether the concerns are substantiated.
4)Any necessary inquiries or investigations shall be completed within 5 school days of the initial meeting with the student.
5)The Academic Director will meet with the student and do one of the following:
(a)Determine that the concern(s) were unsubstantiated;
(b)Determine that the concern(s) were substantiated, in whole or in part, and either:
(i)Give the student a warning setting out the consequences of further misconduct;
(ii)Set a probationary period with appropriate conditions; or
(iii)Recommend that the student be dismissed from CLOUD NINE COLLEGE Vancouver.
6)The Academic Director will prepare a written summary of the determination. A copy shall be given to the student,and the original will be placed in the student file.
7)If the student is issued a warning or placed on probation, the Academic Director and the student will both sign the written warning or probationary conditions and the student will be given a copy. The original document will be placed in the student’s file.
8)If the recommendation is to dismiss the student, the Operations Manager/ Registrar of the institution will review the recommendation and accept or reject it. If the recommendation is accepted by the Operations Manager/ Registrar, the Academic Director will meet with the student to dismiss him/her from study at the institution. The Academic Director of the institution will deliver to the student a letter of dismissal and a calculation of refund due or tuition owing, in accordance with PTR S. 32(4). If the recommendation is rejected by the Operations Manager/ Registrar, the Operations Manager/ Registrar PTA will follow steps 5 through 7, above.
9)If a refund is due to the student, CLOUD NINE COLLEGE Vancouver will ensure that a refund is forwarded to the student within 30 days of the dismissal.
10)If the student owes tuition or other fees to the institution, CLOUD NINE COLLEGE Vancouver may undertake the collection of the amount owing.

Implementation Date: March 1st 2015Date of last Revision: February 1st 2016

Position Responsible:  Operational Manager & Academic Director

Policy:

Honesty is an important standard of personal behaviour and is central to a person’s character and reputation.  All members of the CLOUD NINE COLLEGE community are responsible for maintaining CLOUD NINE COLLEGE’s character and reputation by observing commonly accepted principles of academic honesty and by refusing to participate in or tolerate academic dishonesty.

 

Teachers practice academic honesty by explaining principles of academic honesty to their students, minimizing opportunities for cheating in their courses, confronting students suspected of dishonesty in a way that respects their privacy, and assigning grades fairly on the basis of evidence of the student’s work.

 

Students practice academic honesty principally by using their own thoughts and materials in writing papers and taking tests, by refusing to participate in any form of academic dishonesty with others, and by reporting any instances of academic dishonesty that they may observe.

 

CLOUD NINE COLLEGE practices academic honesty by giving students the right to appeal any disputes to disinterested parties for hearing and resolution, protecting the anonymity of any student reporting an incident of academic dishonesty to the extent permitted by due process, and keeping and reporting accurate records of every student’s performance.

The following are commonly regarded dishonest student practices.  There are many others.

  • Copying from others or allowing others to copy from them during a test
  • Using unauthorized materials, prepared answers, or concealed notes during a test
  • Disclosing information about a test to a student who has not yet taken the same test
  • Sharing answers for a take-home test or assignment unless specifically authorized by the teacher
  • Taking an examination for another student or having another student take an examination for them
  • Stealing or attempting to steal an examination or answer key from the instructor
  • Tampering with a test after it has been corrected, then asking the teacher for more credit
  • Offering another person’s work as their own
  • Intentionally disrupting the educational process in any manner
  • Allowing others to research and write an assignment (including purchasing an assignment from a commercial term-paper company)

 

  1. Plagiarism

    Plagiarism is a common form of intellectual dishonesty.  It involves using the intellectual work of another without giving that person appropriate credit. Plagiarism takes two main forms:

    • Passing off as one’s own ideas, words, images, or other creative works of others, and
    • Using someone else’s ideas, words, images, or other creative works—even in small parts—without referencing its source.

     

    Credit must be given for every direct quotation, for paraphrasing or summarizing a work (in whole or in part), in one’s own words, and for information that is not common knowledge.  Your teachers in the UP-English Course will help you to understand how to avoid plagiarism and how properly to use and give appropriate credit for the ideas, words, images, or creative works of others.
     

  2. Penalties for Academic Dishonesty

    Penalties for academic dishonesty are governed by the Rules of Misconduct but because dishonesty is so serious, a first instance will produce a written warning, probation, and possible suspension.  A second instance of academic dishonesty of any kind will result in mandatory suspension and possible permanent dismissal.  If a student is suspended, missed classes count as absences.

Implementation Date: March 1st 2015Date of last Revision: February 1st, 2016

Position Responsible:  Registrar and Academic Director  

Cloud Nine College is committed to providing accurate information and guidance to prospective students to ensure they make informed decisions about their program of study. Cloud Nine College’s admission criteria are well publicized and applied consistently.  Entry assessment tools and admission requirements ensure students have the required language competencies (see Language Proficiency Assessment Policy), and the basic knowledge, skills, and abilities to achieve program outcomes.  Admission requirements may not be waived by either the student or Cloud Nine College Vancouver. 

Students are provided with the following policies before entering into any contract, including a Letter of Acceptance or student enrollment contract:

  • a. Tuition and Refund Policy
  • b. Dispute Resolution/Grade Appeal Policy
  • c. Withdrawal Policy
  • d. Dismissal Policy
  • e. Admissions Policy
  • f. Attendance Policy
  • g. Program Outline
  • h. Language Proficiency Assessment Policy

 

Procedure:

1) Students or agents submit the application form available online and through partner agencies. Cloud Nine College policies and procedures are made available to the students as part of the application.

2) Cloud Nine College Vancouver receives the application for and confirms with the student and agent that the application has been received within 24 hours on weekdays and Monday mornings if the application was submitted during the weekend.  An invoice will be issued for the agent or student.

3) Once a registration fee ($150CAN) has been paid, Cloud Nine College issues a Letter of Acceptance (LOA) and the student’s information is entered into the database.  The LOA is issued within 24 hours on weekdays and Monday morning if the payment was submitted during the weekend.

4) When needed students will apply for their visa and once a visa has been issued students/agents will inform Cloud Nine College of their flight information confirmation and be issued a start date.   For students who have paid in full but their visa was not successful, a full refund will be issued minus the $150 Canadian dollar application fee.   Refunds are reimbursed in the same manner as the payment was originally received (cash for cash, credit card for credit card, wire transfer for wire transfer) and processed within a week of official confirmation from the Canadian Embassy or Consulate being submitted to Cloud Nine College.

5) Custodian letters are issued for students under the legal age.   Parents must sign intake day forms in care the minor.

6) Students who have submitted their confirmed flight schedule and have requested a homestay will be issued a Family profile and confirmation of airport pick-up when needed.

7) Student’s first day at Cloud Nine College Vancouver.   Intake, students submit their passport and health insurance to be copied, added to their paper file, scanned to the database and returned to the student during the orientation

8) Students take the mandatory placement test.

9) Orientation:  upon completion of the placement test and while the test is being graded students are introduced to Cloud Nine College Vancouver’s policies and procedures and must sign intake day papers.

10) Students are placed into their classes for the afternoon.   Walking tours are provided for large intake days instead of direct placement into the afternoon class.  For smaller intake days a walking tour is offered after the classes at 3:15.

11) Copies of the MP3 speaking test and the student handbook are sent to students by the Head Teacher on their first day of studies.

12) Each student at Cloud Nine College Vancouver will sit with the Academic Director and together they will create an Individualised Learning Plan (“ILP”) assisting students to set goals and objectives while studying at Cloud Nine College.   The ILP is created during the student’s second week and shared with their current teacher.

Implementation Date: March 1st 2015 Date of last Revision: September 11, 2017

Position Responsible:  Teachers and Academic Director 

Learning a language requires your active participation. Class attendance is required.  If you miss or are late for class, or if you leave class for any reason once it has begun, you not only miss something you may need to pass your level, you disturb the teacher’s instruction, and you affect the learning of others.

Policies: Level Courses, Skills courses, and Exam Preparation Courses

  1. In order to get a certificate of, you must have an overall attendance average of 80%).
  2. To qualify to take your Final Level Test without penalty, you must have an overall attendance average of 80% in the first three weeks (four weeks in the final semester of the year) of the term. Should your attendance average fall below 80%, a percentage will be deducted from your test results. The amount deducted will depend on your overall attendance percentage. See Program Outlines for details.
    Each exam is worth 30% of your morning class mark, and your morning class mark is worth 65% of your final mark.  Because participation, writing assignments, quizzes, and presentations also make up your final mark, it is mathematically possible to pass a level without taking an exam, however, it is unlikely.  You are strongly encouraged to participate in all aspects of your course in order pass the level.
    While a pathway program does not have an attendance requirement to take course tests, you must have 80% attendance to pass the course.  The consequences of falling below 80% attendance are severe, you will not receive a certificate which will affect direct placement with your pathways school since you must either pass the course or earn a qualifying score on an official IELTS test to meet your entrance requirement.
  3. Calculating Attendance: Classes meet three times throughout the day: (1) at 9:00 am, (2) 10:45 am, (3) 1:00 pm. Attendance is taken every day at each class meeting. Your average attendance is calculated by dividing the number of classes you attend by the number of classes for which you are registered.
  4. Late Arrivals: Late arrivals disrupt classes. If you are more than 10-minutes late, you will be considered absent. You may check with the teacher to see if you are permitted to enter the class but be prepared to not be let in class.   You will be marked as absent for the class even if the teacher permits you to attend the class.   When the teacher does not let you in the class, go to the student lounge and prepare for your next class.
  5. Leaving a class once it has begun is impolite and disrupts the class. Prayer breaks must be taken between classes. If you must leave a class for a bathroom break and you are not back within five minutes, your teacher will mark you absent for that class.  Students who are more than 10 minutes late in the afternoon may be allowed in class at the discretion of the teacher, however they will be marked absent for the afternoon class.
  6. Missed Tests and Exams: You can make up missed tests and exams only for serious illness or exceptional circumstances beyond your control. You must present a doctor’s note or other reliable documentation to the Academic Director to re-schedule your test or exam. As a courtesy, also please notify the Reception Desk by telephone or email to report your illness or explain your emergency. The telephone number is 604-669-2930. The email address is info@c9eg.com
  7. Excused Absences: The reason for any absence does not matter. The CLOUD NINE COLLEGE attendance policy allows for a percentage of absences to accommodate circumstances beyond your control. Manage this allowance wisely. Expect the unexpected to happen, especially in the last weeks of a course. If you have already used your allowable absences and you get sick or something unexpectedly happens, you will not be allowed to take your tests and you will not pass your level.
  8. Teachers will notify the Academic Director of any students who have missed two consecutive days of class.

 

Procedure:

 

  • Teachers are responsible for the enforcement and recording of all attendance issues for their classes. After a students first late arrival or first unexcused absence, teachers will do a revision of absenteeism policies and issue a verbal warning.  Students are to inform the school at 604-669-2930 or by email at  of any missed classes or if they are late. 
  • A second late arrival or second unexcused absence in a semester, students receive a written warning and a meeting with the Academic Director reviewing the Attendance Policy.
  • A third late arrival or third unexcused absencein a semester, students will meet with the Academic Director and must write a one page essay on the impotance of attending classes. This must be checked and approved by the Academic Director before the student may return to class.     
  • A fourth late arrival or fourth unexcused absence in the semester, meeting with the Academic Director and one day of class suspension.
  • A fifth late arrival or unexcused absence in the semster, meeting with the Academic Director and students may not qualify to complete a mid-term or final exam for the level.
  • Teachers will report any student who misses consecutive days and they will automatically meet with the Academic Director before being given permission to join their classes.

 

  1. Typical Class Timetable

 

  MondaysTuesdaysWednesdaysThursdaysFridays
Mornings
(15 hours)
9:00-10:30General English (Integrated Skills)General English (Integrated Skills)General English (Integrated Skills)General English (Integrated Skills)General English (Integrated Skills)
 Break
 10:45-12:00
Lunch12:00-1:00LunchLunchLunchLunchLunch
Afternoons
(8 hours)
1:00pm to 3:00pmCommunicationCommunicationCommunicationCommunicationOptional workshop
  1. Morning Classes
    Morning classes make up CLOUD NINE COLLEGE’s core curriculum and define your current level. You move from level to level by passing your morning class.  Text books will be issued for this course.
  2. Afternoon Classes supplement morning classes and focus on communication skills. They have three objectives:
    • (a) to help you pass your current level
    • (b) to help you work on weak areas
    • (c) to help you develop special interests

    If you are weak in a certain skill, your afternoon classes may be at a lower level than your morning class. This is OK.  It is quite acceptable to work at a lower level as this will help to improve your weaker skills. You will need to improve all four skills in order to pass from one level to the next.

    Your progress will be assessed as detailed below. This assessment system was developed to motivate and encourage you to participate actively in all components of your English language course in order to more effectively meet the learning outcomes of each level.  Should you have any questions, please speak with your teachers or the Academic Director.

    The morning class is worth 65% of your term mark and each term will be evaluated as detailed in the table below.  The final mark is an average of your first and second term marks.  To pass a level, you will need a minimum average of 65%.  Students whose attendance falls below 80% within a term will be permitted to write the term exam, however, 10% will be deducted from their exam score.  If attendance falls below 70%, 15% will be deducted and 20% will be deducted if attendance falls below 60% (and so on).

%ComponentDetails
20%ParticipationHomework, Attendance, AWL Spelling Quizzes, in-Class Activities, Class & Teaching Evaluations
16%ReadingInterchange intro-2: weekly reading section on the exams.

PET: 2 reading test per month and the average of the two are used for the evaluation.

FCE/CAE/CPE: One reading test per month.

16%WritingInterchange intro-2: weekly writing section based on the grammar studied that week.

PET: 2 writing tests per month

FCE/CAE/CPE: One writing test per month.

16%ListeningInterchange intro-2: weekly listening sections on the exam.

PET: 2 listening tests per month

FCE/CAE/CPE: One listening section per month

16%Use of English (Grammar)Interchange intro-2: weekly grammar sections on the exam.

PET: Not applicable the grammar section is included in the reading section

FCE/CAE/CPE: One use of English test per month

16%SpeakingInterchange intro-2: Scores are given by the teacher according to students speaking in class.

PET: Speaking test per month

FCE/CAE/CPE: One speaking  test per month

*Speaking test are recorded on MP3 and sent to the students.

The afternoon class is worth 35% of your term mark and will be evaluated as detailed in the table below.

%ComponentDetails
25%ParticipationHomework, Attendance, in-Class Activities, Class & Teaching Evaluations
50%Term ProjectEach term students will be required to produce a larger assignment.  This may be group or class-based, individual, or a combination of both.  Students will receive information about the project at the beginning of each term.
25%QuizzesWeekly quizzes targeting any learning outcomes covered throughout the week

 

General English Morning Levels
Low

Beginner

(Literacy/A1)

2 Months

General English Literacy

Interchange Intro

 

A

 

B

            
High

Beginner

(CEFR A1+/A2)

2 Months

General English

100-200

Interchange 1

   

A

 

B

          
Pre-Intermediate

(CEFR A2-A2+)

2 Months

General English

300

Interchange 2

     

A

 

B

        
Intermediate

(CEFR B1-B1+)

2 Months

General English

400-500

Cambridge PET

       

A

 

B

      
Upper-Intermediate (CEFR B2-B2+)

2 Months

General English

600/700

Cambridge FCE

         

A

 

B

    
Advanced (CEFR C1-C1+)

2 Months

General English

800/900

Cambridge CAE

           

A

 

B

  
Proficiency

(CEFR C2)

2 Months

 

General English

1000

Cambridge CPE

             

A

 

B

Course LevelBeginnerIntermediateAdvanced

 

 

Course Descriptions and Objectives:  GENERAL ENGLISH

Morning Program

   
BeginnerLiteracy

2 months

You will learn and grow confident using every day English.  Upon completion of the course, you will be able to talk about yourself, your family, daily routines, along with giving and expressing opinions in a variety of common settings.
  

100

2 months

You will build and expand your vocabulary so that you will be able to describe past, present and future events in greater detail.  You will learn how to give opinions about past and present experineces.  You also will learn about expressing future plans. 
Intermediate300
2 months
This is a course designed for students wishing to improve their communicative ability in English in all four corea areas; speaking, listening, reading and writing.  At this level you have mastered most of the basic grammar points but still have difficulty expressing your thoughts and feelings cleerly. 
  

400

2 months

You will learn to deal with most situations as a tourist in an English speaking country.  You will be able to take part and lead factual conversations in a work environment and be able to write letters and notes on familiar topics.  Upon completion of the course, you will be well prepared to take the Preliminary English Test (PET).
  

 600

2 months

You will gain exposure to texts from a wide variety of sources and be able to talk with native English speakers on a wide variety of topics.  You will feel comfortable understanding English spoken on radio and television programs.  Upon completion of the course, you will be well prepared to take the First Certificate in English Test (FCE).
 

Advanced

800

2 months

Students will develop the skills for working, studying and living in an English-speaking environment.  Upon completion of the course, students will be well prepared to take the Certificate in Advanced English Test (CAE).
 

Proficiency

 

1000

2 months

You will learn how to express yourselves precisely and fluently.  You will be able to talk about complex and sensitive issues without awkwardness.  Upon completion of this course, you will be well prepared to take the Certificate of Proficiency in English Test (CPE).

Certificate of Completion:  You receive a certificate for each  level succesfully completed.

Course Descriptions and Objectives: Afternoon Courses
Beginner 

Communications 100 – 300

 

This course is designed to complement the morning courses that beginner students take.  It is designed as a communications class that touches on the four core areas of English; speaking, listening, reading and writing.  It offers expanded vocabulary building, a wider exposer to different accents in the listening section along with a greater chance to put their speaking skills into practice.
Pre-Intermediate

/Intermediate

 

Communications 400-700This course is designed to complement the morning courses that intermediate students take.  It is designed as a communications class that touches on the four core areas of English; speaking, listening, reading and writing.  It offers expanded vocabulary building, a wider exposer to different accents in the listening section along with a greater chance to put their speaking skills into practice.  Timed readings are also completed to help student with their reading speed and comprehension.  In giving a presentation at the end of the month, students have the chance to grow confident speaking in front of others.
High/AdvancedCommunications 800-1000This course is designed to complement the morning courses that High Intermediate and Advance students take.  As a communications class, it touches on the four core areas of English; speaking, listening, reading and writing.  Students will develop their fluency and critical speaking skills through discussions, presentations and debates.   It offers a vocabulary expansion section focussing on phrasal verbs, a wider exposer to different accents in the listening section along with a greater chance for students to put their speaking skills into practice.  Timed readings are also completed to help student improve their reading speed and comprehension.
After classBeyond English

“Expand and Explore”

Beyond English is a dynamic new program where you can choose from hundreds of courses offered around the city after school, in the evenings, and on weekends. You can practice the  language skills learning something new or getting better at something you already know how to do. Classes are delivered in different Colleges, Community Centres and Professional Schools. Duration and program costs vary according to the course selection. Students are responsible for the cost of the extra-curricular activities.